Privacy Policy

1. Introduction

Access1 Media LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our venue management platform and related services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and contact information
• Account credentials and authentication information
• Professional information (job title, organization)
• Payment and billing information
• Communication preferences

2.2 Venue and Incident Data

Through your use of our platform, we collect:

• Incident reports and related documentation
• Guest feedback and survey responses
• Lost and found item information
• Child registration and family tracking data
• Venue operational data and analytics
• Photos and media files uploaded to the platform

2.3 Technical Information

• IP addresses and device identifiers
• Browser type and version
• Usage patterns and platform interactions
• Log files and system performance data

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining our venue management services
• Processing incident reports and managing venue operations
• Facilitating communication between venue staff and guests
• Generating analytics and operational insights
• Improving our platform and developing new features
• Providing customer support and technical assistance
• Sending important service updates and notifications
• Ensuring platform security and preventing fraud
• Complying with legal obligations and regulatory requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including cloud hosting, payment processing, and analytics services.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing activities
• Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@access1.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and features
• Ensure platform security and functionality

You can control cookie settings through your browser preferences.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: